(Almost) Everything you ever wanted to know about rentals.
Do I need insurance to rent?
Insurance is only required if the full replacement cost value of your order is over $5,000. For example, if you rent a lens kit that has a replacement value of $20,000, you will be required to present a COI that covers you up to that replacement value, but if you rent a c-stand with a replacement value of $150, you will just need to sign a rental agreement.
We strongly suggest carrying insurance for all of your rentals. This will protect you in case of theft or any mishaps on set.
For rentals that require insurance coverage, we’ll need you to present a COI that meets the following criteria:
● The Renter or represented Company must be listed as the Insured
● Charlotte Film Rentals must be listed as the Certificate Holder
○ 9771 Southern Pine Blvd, Suite F, Charlotte, NC 28273
● Charlotte Film Rentals must be listed as Loss Payee and Additional Insured on Renter’s Property Insurance and Commercial General Liability Insurance.
● Policies should contain Primary, Non-Contributory, and Waiver of Subrogation Endorsements in favor of Charlotte Film Rentals
● Property Insurance must cover Rented Equipment
● Policies must cover, at minimum, the Replacement Value of the Equipment
● All Exclusions for Theft from an Unattended Vehicle must be removed
If you don’t currently have insurance and need a one-time policy, we recommend our friends at The Barrow Group. Talk to Natasha, tell her we sent you! Need help finding a provider? Just ask!
How do I place an order?
Start by filling out a request for rental on this site. You will receive an estimate for the items you are requesting. Once the estimate is approved we’ll need the following from you to get you locked in.
- Signed Rental Agreement
- Certificate of Insurance (COI)
- A copy of your driver license or Identification (for first time renters)
What payment methods do you accept?
We accept Credit Card, Apple Pay, ACH and checks.
Pickups, returns, and changes
Can I extend a rental once I’ve picked it up?
We are happy to extend your rental, pending availability of the equipment. Call or email us to let us know your desired return date, and we will work to make it happen.
Do I have to come in to pickup for a local pickup rental?
If someone else is picking up your rental, please provide us the contact’s name, phone number, and email. We’ll require to see their ID to match what you’ve provided us.
Do you offer package deals for long-term rentals?
Yes! A week long rental is charged as 3 billing days. Instead of charging a daily rate for every day of the week, we charge a discounted rate of 3 day rates for 7 continuous days. The 7 days begin on the day the equipment is received by you and ends on the day we received the equipment back to us. To inquire about rentals longer than 1 month duration please email us.
Do you offer weekend pick-ups/returns?
In general, no, but we always try to be flexible if you have no other options. Let us know if this is something you need and we’ll do our best to accommodate.
Do you provide deliveries/pick-ups?
Yes! We’re able to offer this service locally for a small fee.
I am not in the Charlotte area. Can you ship my order to me?
Definitely. Let us know if you’d like something shipped and we can put a quote together for you. We’ll even include a return shipping label to keep things easy.
If I return early can I get a refund?
Once the equipment has left our shop, it is yours for your requested rental period. Equipment returned early will not be refunded.
What are the hours of operation?
What if I want to switch out a piece of equipment I have on rental?
Once the equipment has left our shop, it is yours for the booked rental period. We cannot switch out a piece of equipment for another, unless it is determined to be malfunctioning through no fault of your own. The new equipment would need to be rented as a separate rental, pending availability.
What is the cancellation policy?
If you cancel within 24 hours of the time the equipment is scheduled to be picked up, you will be charged the full value of the rental.
We know things happen, so please let us know as soon as possible if you need to cancel or change your reservation. We’ll always try to work with you.
What is the rescheduling policy?
A rental can be rescheduled once without a cancellation fee. If you need to reschedule, let us know what date you need to change to. You must let us know the new date at least 72 hours before rental starts to avoid a cancelation fee.
What is your late return policy?
While we understand the complexity of scheduling, we reserve the right to charge up to 150% of the agreed rental rate per day for each day that equipment is late. Equipment will be considered late if it is returned after 11:30AM on the appointed day of return.
We’re not in the rental business to charge late fees. We want to help you get the gear that you need so you’re free to work and create with one less thing to worry about. If you think you’ll be late just give us a call or email us. We’re always happy to work something out if we’re able.
Where do I pick up my rental?
We are located at 9771 Southern Pine Blvd, Suite F, Charlotte, NC 28273
Drive up to the loading dock behind the building and ring the doorbell.
Your pickup and drop off times will be listed at the bottom of your quote, but may be scheduled between 9am and 5pm depending on availability.
About the equipment
Can I prep in house?
Yes, please! In-house preps are included in your rental rate.
Come hang out, check your gear, make sure everything works and have a cup of coffee with us.
If you have any quick questions regarding your equipment or equipment needs or if you would like to add or remove any items, please ask the rental technician assisting you at pickup. Please let us know if you would like to prep in-house so that we can make sure we’re ready for you. Not renting gear from us but would still like a place to prep? Let us know and we can set you up with space for a small fee.
Did you cry when Hook killed Rufio? (spoiler?)
Yes. Who wouldn’t?
Has the equipment been tested before I receive it?
Our equipment is always tested and prepped for your rental.
This is gear we use day in day out, so we’re not just buying gear to rent. We know what works and what we’ve had success with. Everything we rent has been field tested and we know it’s reliable. If you need help putting a package together, we’re happy to give you our suggestions.
How do you price your rentals?
We try to stay competitive with other equipment rental companies in the area and online. Sometimes, online rental companies will list a really low price for an item, but when you look closer, you’ll see that they charge extra for “optional” parts like batteries and memory cards. We are very intentional about building out kits that we know will work for you fully, so you aren’t getting to set only to realize you only have one battery or no cards. If you notice our price is higher than the competition, let us know and we’ll try to match it.
I have technical questions about equipment. What should I do?
Shoot us an email. Feel free to ask us whatever advice you need on a certain piece of equipment or what you should use in a particular scenario. We’ll do our best to help you.
I want to use something, but I’ve never used it before. Can you help?
Yes! Let us know before you pick up if you have questions, and we can schedule time for an introduction to the equipment. Some of this stuff can be intimidating, but once you get your hands on it, we’re sure you’ll figure it out just like we did. Please request your demo at least a week in advance.
If you decide you’d rather hire an operator to run it we can help you do that too!
What do you consider damage?
Anything that goes beyond minor cosmetic blemishes, or anything that affects the functionality of the equipment.
What if I am missing a piece of equipment or something isn’t working?
While we strive to make sure that every piece of equipment is sent out on rental in perfect condition, once in a while you might have an issue. If this happens, please call upon discovering the issue and let us know that you are having troubles.
You’ll receive a copy of the equipment list when you pickup your gear, so we encourage you to check your order thoroughly as you’re picking up to make sure you have everything you need.
What if I break/ drop/ damage/ lose the equipment?
If you happen to damage or lose equipment while on rental, please let us know as soon as possible. When the equipment is returned we will assess the damage and let you know the next steps.
Your rental contract makes you liable for the cost to replace or repair any equipment that is returned damaged, lost or stolen, except for reasonable wear and tear. If you have insurance, some or all of those costs may be paid by your insurer.
When will I be billed if an item is damaged on my rental?
It may take 3 to 5 business days to test every item on your rental. Once the equipment is tested and checked, we will let you know what items are missing or damaged and send an invoice for replacement or repair.